Underwritten by AmTrust our Motor Legal Expenses Insurance covers your clients for legal costs in the event of a road traffic accident. The following list details just some of the steps we take to strive for the very best in customer service in dealing with claims:

Dedicated Claims Handler
A dedicated claims handler is assigned to manage each claim from the initial registration of the claim through to its conclusion

Direct Line to the Claims Team
We don't believe in confusing touch tone menus and frustrating hold music, which is why every call comes straight into our claims team and calls are answered within a maximum target time of ten seconds.

SMS
As soon as a claim has been registered, we send an sms text message to your client, confirming the name of their dedicated claims handler, their claim reference number and our contact details

Pro-Active Updates
We pro-actively contact your client throughout the claim to ensure that they are kept fully informed of progress whilst giving you access to real-time notes via our website.

Customer Satisfaction Questionnaire
At the conclusion of every claim, we conduct a short questionnaire with the client via telephone. The results are shared with you on a pre-agreed basis and used to measure our overall performance.

Click here to download the ALPS Motor Legal Expenses Policy & Keyfacts