Claims Management

ALPS Motor Claims Service is delivered in partnership with the award-winning ALPS Legal Practice team. ALPS Legal Practice was formed to allow every aspect of the claims journey including litigation, communication, organisation of replacement vehicles and repair to be handled under one roof without the need to involve multiple third parties in the claims process. We pride ourselves on providing excellent quality support and impeccable customer service, with transparency and dependability at every step of the way.

Here are just some of the customer-focused specialist services we provide:

FREE Legal Advice Line & 24/7 Claim Reporting Line

Our expert team of specialist claims handlers and solicitors are on hand to provide support and advice following a road traffic accident. We know that accidents can (and do) happen anytime, anywhere – so we operate a 24/7 claim reporting line to offer support no matter what the circumstance or situation may be.

You Choose How We Communicate With Your Clients

We recognise that people communicate in different ways, which is exactly why we offer clients a choice of methods through which to be proactively updated on the status of their claim. We have a range of communication methods available including telephone, email and text update facilities.

Speak to a Real Person – Straight Away

We don’t believe in lengthy touch-tone menus and frustrating periods of time spent on hold. When your client calls us, a real person answers every call.

Personalised Claims Handling

A dedicated claims handler is assigned to each claim – so your client deals with the same person each time – a fully trained professional who is always up to speed and understands your case inside out.

Uninsured Loss Recovery

All uninsured losses are actively recovered – including policy excesses and out of pocket expenses.

Repair Network

When you work with us, your clients have access to a nationwide network of over 400 approved repairers, options are also available for broker recommended repairers.

ALPS Communic8

Quickly and easily locate full notes on every claim and swiftly access many other interactive features provided via secure login to our specialist broker portal.

Full Claims Management

We take on all types of claims – with fault and non-fault claims handled where required. Our specialist in-house team of experts is fully equipped to take care of all claims at each step of the way – so no need for clients to be passed from pillar to post between third parties and external agents.

Replacement Vehicles

Swift access to ‘like for like’ replacement vehicles from our own fleet and specialist, personally-vetted hire providers.

Bespoke Fleet Management

Special fleet requirements can be catered for and regular MI provided to assist fleet retention.

Customer Satisfaction Questionnaires

We care about what our customers think – and as such we continuously tweak and improve our services based on their feedback. Our easy to complete satisfaction questionnaires are conducted on every claim and we consistently receive positive feedback from brokers and their clients alike. Confidence and transparency is key for ALPS – which is why the results are always shared openly with all parties.

Text Messaging

Clients are sent a text confirming the name of their claims handler along with their direct contact details – quick, easy and simple to locate should they need to contact their handler in a hurry.